So who are we?
Lonely Planet operates through different companies around the world that are all part of the Lonely
Planet family. Individual Lonely Planet companies sometimes need to share personal information with
other companies in the group to let us provide the quality products and standard of service you've come
to expect of us. If corporate structure excites you, click here to learn more about the Lonely Planet
family of companies.
What do we collect and why do we collect it?
There are situations in which we ask you to give us information about yourself. This information
includes things like your name, address, e-mail address, and phone number. In some situations you may be
able to interact with us anonymously or by using a pseudonym. If customers choose to purchase Lonely
Planet products or services, we collect their credit card details and other identifying information in
order to process orders and provide customer service. The types of purposes for which we collect
information about individuals include the following:
-
obtaining, responding to and managing feedback from travellers
- processing purchase orders and providing technical support
- allowing people to share their experiences with fellow travellers on our bulletin boards and
managing communications on our bulletin boards to ensure that posts and messages submitted by users
to Thorn Tree comply with our community guidelines and website terms & conditions
Information about other people
One of the best things about the Lonely Planet community is that everyone is keen to share their views
and experiences with others (if you don't believe us, just check out the thousands of daily posts at the
Thorn Tree). We welcome your contributions, but please respect the privacy of others and don’t share
their information unless you have their permission.
If you want to include information about yourself we'll take it that you understand how our services
work and are happy for that information to be shared. If you are unhappy that personal information about
you has been included in one of our products or on one of our bulletin boards, please let us know. Where
reasonable and possible we will remove that information at the next practical opportunity - where it has
been included in one of our publications that may be the next reprint or next edition.
What about 'cookies'?
If you want to include information about yourself we'll take it that you understand how our services
work and are happy for that information to be shared. If you are unhappy that personal information about
you has been included in one of our products or on one of our bulletin boards, please let us know. Where
reasonable and possible we will remove that information at the next practical opportunity - where it has
been included in one of our publications that may be the next reprint or next edition.
